Refund and Returns Policy

Refund Eligibility

• Refunds are available only for cancellations that comply with our Cancellation Policy guidelines
• Only tours canceled within the specified timeframe as outlined in our Cancellation Policy qualify for refund consideration

Processing Timeframe

• All eligible refunds will be processed within 14 business days of cancellation approval
• Actual receipt of funds may vary based on your financial institution and payment method

Refund Calculations

• Refund amounts are calculated according to our Cancellation Policy
• Any applicable cancellation fees will be deducted from your original payment amount

Non-Refundable Circumstances

• Requests made outside the designated cancellation period will not be eligible for refunds
• No compensation will be provided for no-shows or partially used tour services

Requesting a Refund

• Please submit all refund requests to support@shorelinethailand.com
• Include your booking reference number and relevant details to expedite processing

Incomplete Transactions

• Bookings with unsuccessful payment transactions are considered incomplete
• Tour participation requires successful payment confirmation

Terms Acceptance

By booking with SHORELINE PATTAYA (THAILAND) Co., Ltd., you acknowledge acceptance of these refund terms and conditions. We recommend reviewing this policy thoroughly before submitting any refund requests.

For additional information or assistance, please contact:

SHORELINE PATTAYA (THAILAND) Co., Ltd.
364 Bang Lamung 1, Bang Lamung District
Chonburi 20150, Thailand
Tel: +66 800127999
Website: www.shorelinethailand.com